Data Controller: BC Komba

Collected Personal Data

Information we may collect

Depending on how you interact with LISTENKIND, we may collect information such as:

your name;

preferred name;

telephone number;

email address;

booking information;

referral information;

communications with us;

accessibility or communication requirements;

review or feedback information;

payment or transaction information;

information relating to safeguarding where necessary;

technical information relating to use of our website.

We aim to collect only information that is reasonably necessary for the relevant purpose.

How we use your information

We may use personal information to:

respond to enquiries;

arrange and manage bookings;

provide our services;

process referrals;

communicate with you;

process payments;

manage customer records;

manage safeguarding concerns;

handle complaints;

improve our services;

maintain website security;

comply with legal obligations.

Information you provide during conversations

Where sensitive information is necessary for a legitimate service or safeguarding purpose, we will handle it in accordance with applicable data protection requirements.

Sharing information

We may share personal information with appropriate third parties where necessary and lawful.

These may include relevant:

payment providers;

booking or scheduling providers;

IT and hosting providers;

professional advisers;

service providers;

statutory or emergency authorities where appropriate.

We do not sell personal information.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

How long we keep information

We keep information only for as long as reasonably necessary for the relevant purpose, subject to legal, regulatory, safeguarding, accounting and other applicable requirements.

Our retention periods may differ depending on the type of information.

DATA RETENTION POLICY, CAN BE OBTAINED BY CONTACTING US IN WRITING                                         Email us: hello@listenkind.com

Your rights

Depending on the circumstances, you may have rights relating to your personal information, including rights to:

request access;

ask us to correct inaccurate information;

request deletion where applicable;

request restriction of processing where applicable;

object to certain processing;

request data portability where applicable;

withdraw consent where consent is the relevant legal basis.

You may also have the right to complain to the UK's data protection regulator.

Information Commission's Office 

Contact us about privacy

If you have a question about how LISTENKIND uses your information, please contact:

Email us: hello@listenkind.com

Purpose for Collecting Data

Please describe the purpose for which you collect personal data